ORDER DEPARTMENT HOURS: 8:30AM - 7:00PM, Mon. - Fri., Eastern Time; Phone: 800-543-0909 • 24-Hour Fax-line: 800-252-5329

HANDLING CHARGES: There is NO HANDLING CHARGE ON STOCKING ORDERS..

MINIMUM ORDER: A $4.95 minimum order charge is applied to all orders under $50.00.

DROP SHIPMENT CHARGES: A $4.95 fee is applied to all Drop Shipments. ALL Drop Shipments from TecNec are HANDLED IN CONFIDENCE with the Dealer. Manufacturer's Drop Ship fees, terms & conditions may also apply.

UNDER SHIPMENTS: We do our best to accommodate your requests to ship on your specified shipping account. In the event that this does not happen, shipments are made at the discretion of TecNec and ultimately the dealer is responsible for all freight charges incurred.

SPECIAL OFFERS: Closeouts and Demo/B-Stock Items, Special pricing and availablity on New/Unused, Closeout or B-Stock items is valid solely for items that are In Stock, and quantities may be limited. Please contact sales if you wish to purchase several Special Offer, Closeout or Demo/B-Stock Items to ensure availability.

TERMS OF PAYMENT:
• Prepay
• Credit Card: Mastercard, Visa, Discover & Amex
• Net 20 Days upon approval of completed credit application.

ANNUAL SALES VOLUME: In the spirit of mutual support, TecNec requires a minimum of $1,000 in dealer sales annually to maintain dealer status.

F.O.B.: Factory: Saugerties, New York.

SHIPMENT: All orders will be shipped by UPS Ground unless otherwise specified. MOST orders ship same day from our primary ware-house in Saugerties, NY if received by 3PM ET. Priority Shipments ONLY until 4 PM ET. All orders and shipment confirmations can be confirmed electronically by e-mail. Please keep us up to date with your preferred e-mail address. We do our best to accommodate your requests to ship on your specified shipping account. In the event that this does not happen, shipments are made at the discretion of TecNec and ultimately the dealer is re- sponsible for all freight charges incurred. Orders not meeting minimum order amount will not qualify for third party billing. Special delivery needs after our 3pm cutoff, please call customer service at 800-543-0909.

RETURNS/EXCHANGES: Return shipments without prior authorization will be refused. TecNec permits Returns/Exchanges, within 30 Days of Purchase with a previously issued Return Authorization number. All returns are subject to a 25% restocking fee and will be credited less freight (except for in warranty repairs or items shipped in error by TECNEC). Custom Items (ie. Cables, Wall Plates, Rack Panels) May Not Be Returned. Any returns over 30 days are subject to refusal (must be in resellable condition). Special Order, Non-Stock items and Drop Shipped items from TecNec manufacturers may be subject to vendor restocking fees in addition to TECNEC’s. BEFORE returning items for any reason, an RA# (return authorization) must be obtained by completing, signing and faxing this form to Emily Wells in the Customer Service Department.

LIMITED WARRANTY: All products sold by TecNec are warranted to the Dealer's customer, for normal application, for a period of 90 days from date of sale to the Dealer's customer. If the product is defective in material or workmanship, or fails to operate for the Manufacturer's intended purpose during the warranty period, it will be repaired or replaced when returned to the au- thorized Dealer free of charge by TecNec. The dealer must provide TecNec with customer proof of purchase on all prod- ucts returned. There are no other expressed or implied warranties except as set forth herein. There is no warranty covering consequential damages, or incidental expenses, including injury to persons or property.

ALL POLICIES, TERMS, CONDITIONS, SPECIFICATIONS AND PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL ORDERS ARE SUBJECT TO TECNEC’S APPROVAL AND ACCEPTANCE AT OUR OFFICES.

TECNEC® is a registered trademark of Tower Products Incorporated, registered in U.S. Patent and Trademark Office. All rights reserved.

TecNec Distributing is a division of Tower Products Incorporated