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General Information & Terms Of Sale

SALES DEPARTMENT HOURS: 8:30AM - 7:00PM, Mon. - Fri., Eastern Time; Phone: 800-543-0909 • 24-Hour Fax-line: 800-252-5329


MINIMUM ORDER: A $5.00 minimum order charge is applied to all orders under $50.00.

ORDER CANCELLATIONS: All orders for non-stock or made-to-order items are considered special order whether marked special order or not and are subject to manufacturer's & TecNec restock fees. Any non-stock items that are in transit from a manufacturer or that has arrived at TecNec's warehouse may not be canceled or returned.

* All Belden products carry a no cancellation after 48 hours of your order, policy. Once your order is 48 hours old, you may not cancel it. This is Belden's policy, we will work with you when able regarding products we normally stock.

E-COMMERCE POLICIES: Please note any item shaded in gray on the dealer price cannot be sold or advertised on any E-Commerce websites. Drop Ship & Small Order Fees apply to all E-Commerce orders, including web orders as of May 1st, 2013.

DROP SHIPMENT CHARGES: A $5.00 fee is applied to all Drop Shipments. ALL Drop Shipments from TecNec are HANDLED IN CONFIDENCE with the Dealer. Manufacturer's Drop Ship fees, terms & conditions may also apply.

3rd PARTY SHIPPING ACCOUNTS: We do our best to accommodate your requests to ship on your specified shipping account. In the event that this does not happen, shipments are made at the discretion of TecNec and ultimately the dealer is responsible for all freight charges incurred.

CLAIMS & SHORTAGES: Claims for shortages/missing items must be made to TecNec within 2 business days of receipt of shipment. Claims for non-delivery must be made within 10 business days from date of invoice in order for us to properly assist you in your claim against the carrier.

SPECIAL OFFERS: Closeouts and Demo/B-Stock Items, Special pricing and availability on New/Unused, Closeout or B-Stock items is valid solely for items that are In Stock, and quantities may be limited. Please contact sales if you wish to purchase several Special Offer, Closeout or Demo/B-Stock Items to ensure availability.

Vendor MAP policies must be followed by all dealers & e-commerce reseller's. MAP pricing can be found on the downloadable dealer price list on the TecNec website. This pricing is indicated with RED numbers, and is updated weekly. Any resellers in violation of a vendor's MAP policy will no longer be allowed to purchase that line from TecNec. Further violations will result in termination of dealership with TecNec Distributing.

• Prepay
• Credit Card: Mastercard, Visa, Discover & Amex
• Net 20 Days upon approval of completed credit application.

ANNUAL SALES VOLUME: In the spirit of mutual support, TecNec requires a minimum of $1,000 in dealer sales annually to maintain dealer status.

F.O.B.: Factory: Saugerties, New York.

SHIPMENT: All orders will be shipped by UPS Ground unless otherwise specified. MOST orders ship same day from our primary ware-house in Saugerties, NY if received by 3PM ET. Priority Shipments ONLY until 4 PM ET. All orders and shipment confirmations can be confirmed electronically by e-mail. Please keep us up to date with your preferred e-mail address. TecNec offers shipping on 3rd party accounts as a courtesy for accounts in good standing and do our best to accommodate your requests to ship on your specified shipping account. In the event that this does not happen, shipments are made at the discretion of TecNec and ultimately the dealer is responsible for all freight charges incurred. Orders not meeting minimum order amount will not qualify for third party billing. We cannot ship on 3rd party UPS & Fedex shipping accounts if the order does not meet our minimum order value of $50.00. As of May 1st, 2013 E-Commerce dealer are not permitted to use any 3rd party shipping accounts. Additional residential, lift gate & inside delivery charges may apply to truck freight orders.
For special delivery needs after our 3pm cutoff, please call customer service at 800-543-0909.

SIGNATURE REQUIRED ON RESIDENTIAL SHIPMENTS: Our carriers require a signature on all shipments sent to a residential address. Please plan accordingly so your package can be delivered in a timely fashion.

RETURNS/EXCHANGES: Return shipments without prior authorization will be refused. TecNec permits Returns/Exchanges, within 30 Days of Purchase via a previously arranged Return Authorization number issued by TecNec. All returns are subject to a 15% restocking fee and will be credited less freight (except for in warranty repairs or items shipped in error by TECNEC). All credits will be issued in the form of a house credit. Custom Items (ie. Cables, Wall Plates, Rack Panels) May Not Be Returned. Bulk Cable Cut to Order by the foot is non-returnable, nor are Electrical Components, Connectors or Adapters which have been Installed and/or terminated. Any items that come in contact with head, ears or mouth are also non-returnable. Any returns over 30 days are subject to refusal (must be in resellable condition). Special Order, Non-Stock items and Drop Shipped items from TecNec manufacturers may be subject to vendor restocking fees in addition to TECNEC's. BEFORE returning items for any reason, an RA# (return authorization) must be obtained by completing, signing and faxing this form to [email protected]. An RMA (Return Merchandise Authorization) will be issued within 24-48 hours of us receiving the completed form.
Each refund check processed will incur a $10.00 processing fee.

Please Note: You have 15 Days to Return the merchandise once a Return Authorization has been issued. The RA# will Automatically EXPIRE after that time and refused at our dock.

LIMITED WARRANTY: All products sold by TecNec are warranted to the Dealer's customer, for normal application for the period of time stated by each manufacturer from date of sale to the Dealer's customer. The dealer must provide TecNec with customer proof of purchase on all products returned. There are no other expressed or implied warranties except as set forth herein. There is no warranty covering consequential damages, or incidental expenses, including injury to persons or property.

Legal Notices

Supplier Indemnification:

These terms and conditions apply when referenced by any purchase order or other documentation of Tower Products, Inc. or any of its affiliates.

Except for liabilities proven in a court of law to be resulting from Tower Product's negligence, Supplier shall protect, defend, indemnify, assume any liability, save and hold harmless Tower Products Incorporated, its officers, directors, employees, successors and assigns, from and against any allegations, claims, demands, lawsuits, liabilities, penalties, losses, damages, charges, settlements, judgments, costs and expenses (including reasonable attorneys' and experts' fees), which may be incurred by or asserted against Tower Products Incorporated ("Liabilities") relating to any product or service covered by this purchase order, including, but not limited to, all Liabilities arising out of, or allegedly based on: (i) any alleged product defect or product liability claim, including, but not limited to, improper or insufficient product labeling by Supplier, failure by Supplier to warn or to label; (ii) any breach by Supplier of its product warranty or representation (express or implied); (iii) errors in the Supplier's product literature, including operating instructions parts manuals ("OIPM"); (iv) any product regulatory action; (v) any actual or alleged violation by Supplier with respect to any international, federal, state or local treaty, law (including common law), statute, ordinance, administrative order, rule, regulation or regulatory proposition, enactment or resolution ("Laws"); (vi) any claim that any product in the form supplied by Supplier infringes any patent, trademark, copyright or trade dress or any other violation of a third party's proprietary or contract rights;; or (vii) any breach by Supplier of any of its certifications, warranties, representations and obligations under this purchase order

Supplier shall have the right to direct any claim or suit, and to adjust and settle any Liabilities; provided, however, that no settlement of any Liabilities shall be binding on Tower without its prior written approval, for which Supplier is liable under the terms of this purchase order, including the right to select legal counsel and/or claims adjusters. Tower Products Incorporated agrees to give Supplier written notice as soon as reasonably possible of any claim or suit known to Tower for which Tower seeks indemnification, and to reasonably cooperate with Supplier in the defense of any such claim or suit. Tower Products Incorporated may, at its sole expense, retain its own counsel to participate in such defense.

California Proposition 65:

California's Proposition 65 entitles California consumers to special warnings for products that contain chemicals known to the state of California to cause cancer and birth defects or other reproductive harm if those products expose consumers to such chemicals above certain threshold levels. We care about our customers' safety and hope that the information below helps with your buying decisions. Proposition 65 requires the State of California to publish a list of chemicals known to cause cancer or birth defects or other reproductive harm. This annually updated list includes more than 800 chemicals. Proposition 65 requires businesses like ours to notify Californians about significant amounts of chemicals in the products they purchase to help consumers make informed decisions about protecting themselves from exposure to these chemicals.

Download Complete Documentation (PDF)


TECNEC® is a registered trademark of Tower Products Incorporated, registered in U.S. Patent and Trademark Office. All rights reserved.

TecNec Distributing is a division of
Tower Products Incorporated

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